Canva & Design Files
Canva and other web based design tools intended for social media and home printing is not a professional print design tool. We reserve the right to reject Canva created files or another files that do not meet the parameters required for quality printing or require redesign of such files at the client’s expense. We highly suggest clients use a professional designer to achieve professional results. Under no circumstance are we liable for the quality of prints made from Canva or similar design program files. No free reprints of incorrectly designed files will be given FOR ANY REASON.
Sales & Production
All custom orders will be held in que until the full balance is paid. After the balance is paid, your order will be sent to design and pre-production to prepare for final proofing. You will be contacted for a final proofing of your project where any changes can be made to design, quantity, media or to cancel the order before it is sent into production. After this proof window your order cannot be canceled or changed in anyway. Should you choose to exempt your order from final proofing, it will pass from design to production immediately, and will not be eligible for alteration or cancelation.
Order Cancelation
If for some reason you need to cancel your order please contact us as soon as possible.
Any custom order that is canceled after reaching the proofing stage will be charged a fee of up to 25% of the order total to cover the costs of design and production prep. This fee will be based on how far into the process your order has progressed.
Unused, non-customized products are eligible for refund or exchange within 30 days of the purchase date with a valid receipt. This includes items such as
- Frames
- Sublimation Blanks still in original package with no modification or damage
All sales of custom and digital products are final and not eligible for refund, or exchange. All custom products are made to order and undergo a thorough design and quality control process, including proofing that allows changes or cancelation of the order before it is printed, to ensure your satisfaction.
Services such as design, photoshoots, and installations are not eligible for refund.
Questions or Comments
Contact us at support@polychromestudiosllc.com for questions or comments related to refunds and exchanges.